Privacy Policy

Overview

OnCall ("we," "us," or "our") operates the joinoncall.com website and the OnCall AI Receptionist service. This Privacy Policy describes how we collect, use, and protect information when you use our services.

Information we collect

Account information: When you sign up for OnCall, we collect your name, email address, phone number, business name, business address, and payment information.

Call data: When our AI receptionist handles calls on behalf of your business, we collect call recordings, transcripts, caller phone numbers, caller names (when provided), service addresses, and the content of conversations. This data is collected to provide our core service — delivering call summaries and analytics to you.

Usage data: We collect information about how you use our dashboard and services, including login times, features accessed, and call volume.

Website data: We collect standard web analytics data including IP addresses, browser type, pages visited, and referring URLs.

How we use your information

• Provide, maintain, and improve the OnCall service
• Process calls and deliver call summaries, transcripts, and analytics to you
• Send transactional SMS and email notifications containing call information
• Process payments and manage your subscription
• Communicate with you about your account, service updates, and support requests
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

How we share your information

We do not sell your personal information or your callers' information to third parties. We share information only in the following circumstances:

• Service providers: We use third-party services including Twilio (telephony and SMS), Retell AI (voice AI processing), Anthropic and OpenAI (language model processing), Supabase (database hosting), Stripe (payment processing), and Vercel (web hosting). These providers process data on our behalf and are contractually obligated to protect it.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: If OnCall is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Call recording and transcription

Our AI receptionist records and transcribes calls handled on behalf of your business. These recordings and transcripts are stored securely and are accessible to you through your OnCall dashboard. You are responsible for compliance with any applicable call recording consent laws in your jurisdiction.

Data retention

We retain call recordings, transcripts, and analytics data for the duration of your active subscription plus 90 days after cancellation. You may request deletion of your data at any time by contacting us at hello@joinoncall.com.

Data security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure.

SMS notifications

As part of our service, we send SMS notifications to the phone number you designate during account setup. These messages contain caller information and service request details. Message frequency depends on call volume. You can opt out at any time by replying STOP or disabling SMS in your dashboard. Standard message and data rates may apply.

Your rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise any of these rights, contact us at hello@joinoncall.com.

Children's privacy

OnCall is a business-to-business service and is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

Contact us

Email: hello@joinoncall.com
Website: joinoncall.com